FAQs
Q- How much is shipping?
A- We Offer FREE Standard Shipping
Q- How long does shipping take?
A- All orders are shipped within 1-3 business days Shipping: Most orders will deliver within 3-7 business days but can take 14 business days
Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
A: Simply contact us at support@denorado.com with your full name and mailing address, and we will resend your confirmation number.
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q - How can I cancel my order?
A: You must contact us within 12 hours. We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A: Please see our refund and Return Policy by clicking on this link: Refund Policy
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@denorado.com
Contact us
If we still haven't managed to answer your question please feel free to contact us by filling out the form below or email us at support@denorado.com and we'll get back to you within 24hrs!